Run a leaner store. Serve customers better. Grow faster.
eCommerce operations support — customer service, listings, order management, returns and social — so you can focus on growth.
Specialists, not generalists.
- eCommerce Operations Assistant
- Customer Service Agent
- Product Content Coordinator
- Order & Returns Manager
- Social Media Coordinator
What's holding online stores back.
Customer service emails backing up
24-hour response times slipping. Negative reviews mentioning slow replies.
Product listings taking hours each
Descriptions, images, SEO copy, variants — every new SKU is a project.
Order management bottlenecks
Returns, exchanges, and supplier coordination eating into the founder's day.
Social media falling behind
Posts going out sporadically. Audiences losing momentum between launches.
What your Veero team delivers.
Customer service done right
Same-day responses across email, chat, and social DMs — in your brand voice.
Product listings that convert
Optimised titles, descriptions, images and SEO copy across your catalogue.
Order, returns and supplier ops
Order issues, refunds, exchanges, and supplier comms handled end-to-end.
Consistent social and content
Scheduled posts, content calendars, email campaigns — published on rhythm.
Productive in the tools you already use.
Every role is filled by a vetted professional with industry-specific training — never a generalist on a specialist seat. They're fluent in your stack without a long ramp-up.
Online Stores FAQ.
Can you cover after-hours customer service?
Yes — we can structure cover for ANZ business hours, extended hours, or weekend coverage. Tell us your customer-service SLA and we'll match the hours.
Will responses sound like our brand?
We capture your tone-of-voice guidelines and reply templates during onboarding. Responses are reviewed by your team for the first two weeks until they feel native.
Can you handle returns and refunds independently?
Once policies and authority limits are documented, yes. We work to your refund rules and escalate edge cases to you.
Do you do product photography or just listings?
Listings, copy, optimisation, and basic image editing. For photography we coordinate with your in-house or local team.
Ready to free up your store team?
Book a free 20-minute consultation. We'll scope your role and give you a fixed monthly figure — no obligation, no hard sell.